FAQ (Frequently Asked Questions)

How long does my order take to process?

Orders are processed within 2–5 business days. Custom or personalised orders may take 3–7 business days to produce before shipping.

Do you offer custom or personalised products?

Yes! We offer customisation on many of our products including journals, tote bags, drinkware, apparel, prayer jars, and gift sets.

Please visit our Custom Orders page or contact us for more information.

Do you offer bulk orders?

Yes, we do. Glow in Grace offers bulk pricing for churches, ministries, events, and corporate gifting.

Please contact us for a custom quote.

Do you ship across South Africa?

Yes. We ship nationwide using trusted courier partners.

Estimated delivery times: • Major cities: 2–4 business days

• Outlying areas: 3–6 business days

Can I collect my order?

Local collection may be available by arrangement. Please contact us via WhatsApp to arrange collection.

📱 +27 64 521 8762

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours with your order number and photos so we can assist you.